Welcome to Zenica LLC (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, platforms, and communications (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, you may not use our Services.
1. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements to use our Services. By using our Services, you represent and warrant that you meet these requirements.
2. Services Provided
Zenica LLC provides digital marketing services, client portals, reporting dashboards, and related communication tools, including SMS/MMS messaging. Specific services may be further defined in separate agreements between you and Zenica LLC.
3. Accounts
To access certain Services, you may be required to create an account. You agree to:
Provide accurate and complete information.
Maintain the security of your login credentials.
Notify us immediately of unauthorized use of your account. You are responsible for all activities that occur under your account.
4. Acceptable Use
You agree not to:
Use the Services for unlawful, fraudulent, or abusive purposes.
Attempt to gain unauthorized access to our systems.
Transmit viruses, spam, or harmful content.
Interfere with the security or performance of the Services.
We reserve the right to suspend or terminate accounts that violate these rules.
5. SMS/MMS Messaging Terms
By opting in, you consent to receive SMS/MMS messages from Zenica LLC. Message frequency may vary. Standard message and data rates may apply.
You may opt out at any time by replying “STOP” to a message. To request help, reply “HELP” or contact us at [email protected]
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Payments & Billing
If you purchase services, you agree to pay all fees associated with your account in accordance with the terms provided at the time of purchase. Unless otherwise stated:
Payments are due in advance of service.
Fees are non-refundable except as required by law or a written agreement.
Late payments may result in suspension of services.
7. Intellectual Property
All content, software, and materials provided by Zenica LLC are owned by us or our licensors and are protected by copyright, trademark, and other laws. You may not copy, distribute, or create derivative works without our prior written consent.
Client-owned intellectual property (such as customer lists or creative assets you supply to us) remains yours. We claim no ownership of your data.
8. Confidentiality
We will keep your confidential information private and only use it to provide the Services. Likewise, you agree not to disclose confidential information about our business, systems, or pricing without our consent.
9. Disclaimer of Warranties
Our Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be error-free, uninterrupted, or produce specific results.
10. Limitation of Liability
To the fullest extent permitted by law, Zenica LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or relating to your use of the Services. Our total liability shall not exceed the amount you paid to us in the three (3) months preceding the claim.
11. Termination
We may suspend or terminate your access to the Services at any time for violation of these Terms or other lawful reasons. You may stop using the Services at any time. Sections relating to intellectual property, confidentiality, limitation of liability, and dispute resolution shall survive termination.
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Norther Carolina, without regard to conflict of law principles.
Any dispute shall first be attempted through informal resolution, then mediation. If unresolved, disputes shall be settled by binding arbitration in North Carolina.
13. Changes to Terms
We may update these Terms from time to time. Updated Terms will be posted with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the changes.
